Medical Device Consultant

Summary

Join Greenlight Guru, a leading provider of quality management software for medical device companies, as a Medical Device Consultant. You will be part of a collaborative team, guiding medical device companies in utilizing Greenlight Guru's eQMS software to achieve compliance goals. This role involves providing onboarding, implementation, and training services, working closely with customer teams, and contributing to marketing materials. Success is measured by customer outcomes, software adoption, and renewals. The position requires 3+ years of experience in the medical device industry and is remote, located within commuting distance of specified cities. The salary range is $90,000-$100,000.

Requirements

• 3+ years working in the medical device industry, preferably with a role of Product Development Engineer, Quality Engineer, Quality Manager, or similar
• This is a remote role and will be located within a commutable distance of Indianapolis, Atlanta, Chicago, OR Boston areas

Responsibilities

• Own the customer experience by providing initial and ongoing Medical Device quality and product development-related services to customers. Services may include onboarding, QMS document integration, implementation, process change management, coaching, and gap analysis
• Ensure customers are most effectively utilizing their Greenlight Guru eQMS in accordance with Medical Device industry best practices to drive compliance with ISO 13485, FDA 21 CFR 820, ISO 14971, EU MDR/IVDR, and other relevant markets
• Work closely with customer teams to understand their business objectives, pain points, and measures of success
• Lead end-to-end customer implementation projects, collaborating with customers, internal stakeholders, and the Professional Services team to ensure the successful adoption of Greenlight Guru. Effectively manage customer risks and provide regular status updates to all involved parties
• Assist Customer Success Managers (CSMs) with strategic calls and customer milestone reviews as needed to examine customer progress toward the desired outcomes, evaluate/meet needs, identify risk factors, and suggest areas of optimization and improvement
• Serve as a key thought leader in the Medical Device industry, helping to produce and review marketing collateral such as articles/blogs, podcasts, webinars, recorded trainings, and more
• Assist the Product team with roadmap prioritization, feature scoping, and product feedback as an industry subject matter expert
• Creation and maintain the Greenlight Guru Academy training materials and courses, including video tutorials and articles
• Adhere to process and the usage of critical systems, including Salesforce and the Customer Success platform, Gainsight

Benefits

• The base salary range for this role is $90,000 - $100,000
• Certain roles may be eligible for incentive compensation and equity