Partner Engagement Administrator

Summary

Join American College of Education (ACE) as a Partner Engagement Administrator and play a vital role in expanding our reach. You will visit prospective and partnered organizations to promote ACE's degrees and certificates, enrolling interested candidates. Success in this role requires strong interpersonal communication, dedication to customer service, and effective follow-up skills. You'll be responsible for managing a database of prospective students, conducting interviews, and maintaining relationships with partner networks. The position offers a competitive salary, plus an annual bonus, and a comprehensive benefits package. ACE is committed to providing high-quality, affordable online programs and values its employees, as evidenced by its recognition as a top workplace.

Requirements

• Demonstrates self-reliance by meeting/exceeding workflow needs
• Demonstrates positive attitude and motivation concern for students teamwork and excellent time management skills
• Follows established processes as outlined by organization and leadership
• Completes assigned duties based on daily business needs and individual skill set
• Consistently produces a high volume of quality work
• Capable and adapts as needed to work under pressure and meet tight deadlines
• Proven ability to work independently with limited supervision and with other department personnel
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Must have exceptional communication organization and time management skills
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex time-critical problems
• Must be collaborative in driving decisions and a team-player
• Strong analytical and problem-solving skills with a high attention to detail
• Builds and maintains student satisfaction
• Recognizes and anticipates student needs
• Bachelor’s degree
• CRM/E-mail operations experience
• Commitment to learning and developing skills
• Good interpersonal and time management skills
• Ability to work with individuals at all levels of the organization
• Ability to exercise good judgment
• Reliable transportation to office and the ability to travel/drive locally on a weekly daily or an as-needed basis
• Must reside within a 45 mile commute to the either Oklahoma City OK

Responsibilities

• Makes cold calls conducts in-person visits to existing educational partners and prospective organizations
• Manages a database of prospective students that were acquired through personal development efforts
• Responsible for consistently meeting the expectations of those identified here as well as in the Partner Engagement Administrators Expectation policy
• Conducts prospective student interviews: Matches College benefits to students’ needs by providing accurate information related to all college and program specific information
• Uncovers prospective student motivations and concerns as well as overcomes objections through problem solving using a consultative approach
• Maintains consistent contact with prospective students and provides the highest level of customer service
• Maintains strong ongoing working relationships with existing partner networks to enhance the customer experience resulting in students and referrals
• Collaborates regularly with management and peers to contribute ideas for strategizing and executing potential opportunities and identifying areas for improvement
• Creates and execute event/activity plans and procedures for scheduling events conducting informational/ prospective student presentations acquiring leads and procuring students for ACE’s programs
• Attends trade shows conferences and exhibits to promote ACE’s programs

Benefits

• Medical dental & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability