Scheduling Coordinator

Summary

Join ISTA Personnel Solutions South Africa's remote team as a Medical Scheduling Coordinator/Agent! This role involves scheduling medical appointments, managing calendars, and ensuring smooth communication between patients and healthcare providers. You will be part of a call center working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday. Prior medical scheduling experience is required, along with exceptional communication skills and proficiency in Microsoft Office. A stable internet connection with a minimum 25 Mbps upload and download speed, a wired Ethernet connection, and a reliable backup power solution are essential for this fully remote position.

Requirements

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
• Exceptional communication skills
• Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office
• A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection
• Candidates must have a reliable backup power solution to manage loadshedding and power outages

Responsibilities

• Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available
• Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns
• Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences
• Work closely with home care teams to ensure timely scheduling and that patient needs are met
• Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers
• Accurately input and update patient information in the scheduling system with attention to detail
• Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Preferred Qualifications

Prior experience working remotely is preferred

Benefits

Remote Work: This is a fully remote position