Better Health is hiring a
Member Care Advisor

Summary

The job description is for a Member Care Advisor role at Better Health, a startup in the home medical supply industry. The role involves developing deep product knowledge, handling customer issues, full lifecycle customer relationship management, providing strong written documentation, and advocating for customers' needs internally. The company offers remote work flexibility and competitive pay.

Requirements

• Have proven experience in customer support roles
• Have a passion for healthcare and helping people live their best lives
• Be dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind
• Be a self-starter, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment
• Be excited to work in a startup environment and create impact from day 1

Responsibilities

• Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing
• Be the first line of contact for customer questions and issues, work with the appropriate internal members to solve problems
• Full lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter
• Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others
• Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this

Preferred Qualifications

Have experience working in the Durable Medical Equipment (DME) and healthcare industry

Benefits

• Full Remote Flexibility
• Joining a team driven to improving the lives of those living with chronic conditions
• Competitive pay. This position starts at $18-21 per hour, depending on candidate experience and qualifications