πWorldwide
Member Experience Associate
closed
Earnin
π΅ $65k-$80k
πUnited States
Summary
The job is for a Member Experience Associate at EarnIn, a fintech company that provides earned wage access. The role involves customer service, problem-solving, and working in a 24x7 operations setting. The position requires empathy, excellent communication skills, and the ability to handle multiple work streams simultaneously.
Requirements
- 1+ years of experience working in a role that had a direct impact on customer experience and/or customer experience-related operations
- Bachelor's degree or equivalent industry experience
Responsibilities
- Resolving customer problems and complaints, recommending solutions, and guiding customers through product features and functionalities
- Empathetic customer service that is focused on the human as well as solving the problem
- Respond to customer concerns on time and empower them during and after your serviceβ the customer should leave much better after the interaction with you
- Monitor, investigate, research, and be proactive about solving problems, and customer issues and identifying areas for improvement and opportunity
- Document insights, procedures, and processes that work and share with the team
- Identify customer needs and help customers use specific features, understand our products, and maximize their success with our products and services
- Communicate new products and features to customers
- Make sure to follow up with customers until problems or issues are resolved
Preferred Qualifications
- Demonstrated ability to foster collaboration and facilitate teamwork
- Demonstrated ability to be solution oriented using critical thinking, common sense, and proactive problem solving skills
- Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly changing environment
Benefits
Base salary range: $65,000 - $80,000 + equity + benefits
This job is filled or no longer available
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