Member Relations Manager

Summary

Join Common App, a national non-profit organization, as a Member Relations Manager! In this role, you will provide strategic advice to member colleges and universities, serving as their primary contact throughout the application year. You will offer best practices, share industry trends and statistics, and ensure a smooth experience for member institutions. This position requires a Bachelor's degree or equivalent, 2-4 years of customer service experience, and exceptional communication and organizational skills. Common App offers a competitive salary, extensive benefits, and a virtual-first work environment. We are committed to your success and provide opportunities for professional development and growth. Apply today and become part of our mission-driven team!

Requirements

• Live in the United States
• Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience
• 2-4 years of customer/member service background
• Exceptional verbal and written communication, presentation skills and active listening skills
• Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities
• Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail
• Ability to understand organizational structure, products, and processes to educate both internal teams and members
• Highly collaborative with the ability to effectively work as part of a team and as an individual contributor
• Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person
• Working knowledge of Google Suite
• Member-centered approach to work, with a personal goal to exceed expectations and determine systemic root causes for issues

Responsibilities

• Provide strategic advice to a portfolio of assigned member colleges and universities that are members of Common App
• Serve as the primary contact to assigned member colleges throughout the application year
• Offer best practices regarding the configuration of member-specific requirements within the application
• Share industry trends, member-specific statistics, and other pertinent information
• Work to ensure a smooth experience for member institutions throughout the application year

Preferred Qualifications

• Knowledge of Common App software and organization
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner
• Analytical ability
• Experience with Salesforce and Acuity Scheduling
• Project or account management experience
• Experience in higher education

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• Additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
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• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account