Public Relations Manager

Summary

Join Rover's PR team as a Communications/PR Manager (Brand Reputation) and play a crucial role in building and protecting brand trust. You will manage crisis communications, respond to complex issues, and collaborate across teams to enhance brand reputation. This role involves developing and managing internal and external trust and safety communications and campaigns. Success requires experience in crisis communications, media relations, and working with customer support teams. The position is remote, with approved locations specified. Rover offers competitive compensation and benefits.

Requirements

• 5+ years of experience in PR/Communications Or 5+ years of experience in crisis communications, including crisis/incident management
• Bachelor's degree or higher
• A track record of successfully managing high-stakes issues and associated media relations
• Experience being an “on the record” spokesperson
• Skilled at crafting public statements. Excellent communication (written and verbal) skills, including for external and internal audiences
• Demonstrates excellent judgment and situational management during high-visibility, high-pressure, and fast-moving situations
• Exceptional level of integrity and empathy, and the ability to maintain the confidentiality of highly sensitive material
• Skilled at aligning cross-functional stakeholders against key decisions, including internal and agency partners
• Experience managing external agency support
• Inquisitive and solutions-oriented mindset
• Investigative and research skills, including gathering background, and contextualizing complex situations, often at a rapid pace
• Experience applying best practices related to issues management
• Tracking team metrics and implementing improvements to tracking and reporting processes
• A high degree of accuracy and attention to detail
• Excellent multi-tasking skills and ability to set own priorities
• Willingness and ability to work limited nights and weekends due to the nature of the work, as needed

Responsibilities

• Execute Rover’s crisis communications program, managing and addressing incoming media queries and working directly with members of the media in high-leverage situations
• Investigate issues and drive alignment across teams, including Growth, Trust and Safety, Operations, and Legal
• Develop and manage media relations programs that authentically tell Rover’s brand story and build trust among customers and consumers
• Collaborate and drive cross-team alignment on internal policies and practices
• Create and manage crisis communications plans
• Act as a crucial steward of Rover’s brand story
• Partner closely with the customer support team on policies and issues in service of excellent customer experiences
• Develop proactive campaigns to drive trust in the brand

Preferred Qualifications

3+ years of experience in the marketplace, trust and safety, or consumer technology space

Benefits

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
• Regular team activities performed in-person and virtually