Member Support Specialist

Summary

Join Bend Health, a revolutionary mental healthcare provider for kids and teens, as a full-time Member Support Specialist. This remote position offers a unique opportunity to be on the ground floor of a growing team, shaping the future of pediatric mental health. You will provide exceptional internal and external support via various communication channels, utilizing Zendesk to resolve tickets and collaborating cross-departmentally. The role requires strong customer service skills, documentation experience, and the ability to learn new tools. A psychology degree is preferred. The salary range is $45K-$50K/year, plus a comprehensive benefits package including incentives, equity, and 401k contribution.

Requirements

• A details-driven rockstar, with a ‘knock-it-out-of-the-park’ mentality, keen on delighting members by creating a one-of-kind experience
• Strong customer service skills to manage challenging customer expectations
• Documentation and quality assurance processes experience
• Ability to learn and utilize new tools and applications effectively
• Ability to work independently and decisively
• Passion for expanding access to mental health care

Responsibilities

• Be on the ground floor of the Bend Health operations team, set the culture of the service organization, and ensure the member experience at Bend Health is a differentiator and industry leader
• Utilizing a concierge approach, provide exceptional internal and external support, across multiple modalities, including email, form, phone, and text
• Operate in Zendesk to resolve both internal and external tickets
• Exercise a sense of urgency, collaborating cross-departmentally to identify, investigate, document, troubleshoot, and resolve support queries through a tiered escalation continuum
• Help create end-to-end support documentation for a seamless support experience
• Other duties as assigned

Preferred Qualifications

A Psychology degree is preferred

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity
• 401k contribution