Member Support Specialist

Summary

Join Wellth, a fast-growing digital health company, as a Member Support Specialist! In this remote, full-time role, you'll provide exceptional customer service to members via phone, email, and text, addressing program and technical questions. You'll monitor member adherence and proactively engage non-adherent members. This position requires excellent communication, empathy, and problem-solving skills, along with tech savviness. Wellth offers full benefits, including health, dental, vision, 401(k), FSA, life insurance, PTO, and paid holidays. This is a chance to make a real difference in healthcare while growing your career.

Requirements

• Excellent customer service skills
• Ability to simplify information and communicate effectively, verbal + written
• Strong time management skills
• Positive attitude and sensitive to member needs, extremely empathetic and patient
• Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
• Self-motivated and goal oriented
• High degree of professionalism and collaborative attitude
• Ability to problem solve effectively
• High degree of attention to detail

Responsibilities

• Support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary
• Take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries
• Monitor Member adherence and alert the medical care teams if needed
• Make calls to help non-adherent Members get back on track
• Provide a high level of service working with our Members

Preferred Qualifications

Bilingual, English and Spanish

Benefits

• Health, Dental, and Vision Insurances
• 401(k) and FSA accounts
• Life Insurance
• PTO and Paid Holidays