HSO is hiring a
Microsoft Dynamics CRM Technical Solution Architect

Summary

Join HSO as a Microsoft Dynamics CRM Technical Solution Architect to interact with clients, demonstrate solution capabilities, conduct business process analysis, create design solutions, advise on complex cases, assist sales teams, identify creative workarounds, and more. A Bachelor's degree in Computer Science, Business Administration, MIS or related field is required, along with 5+ years of solution architect experience working with Dynamics CRM Online.

Requirements

• Multitasking, being flexible & paying close attention to detail
• Working in a highly collaborative team environment
• Diagnosing and troubleshooting complex CRM issues with creative solutions
• Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation
• Mentoring and guiding junior consultants on best practices/approaches
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company
• Bachelor’s degree required in Computer Science, Business Administration, MIS or related field
• 5+ years of solution architect experience working with recent versions of Dynamics CRM Online
• 5+ years of experience including expertise in Dynamics CRM implementations as well as application deployment and/or distributed system implementation
• Hands-on experience with multi-phase, global, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery
• Deep know-how and proved record of applying CRM in one or more industries, Financial Services and Public Sector preferred
• Proven experience in presales activities including Proof of Concepts, Demo, Presentations and positioning in front of C-Level Executives
• Ability to envision, architect, and evangelize CRM solutions with clients
• An understanding of the functional capabilities and limitations for out of the box functionality as well as custom code
• Proven experience with estimating, scoping, and writing effective SOW’s that set expectations and limit risk
• Ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks

Responsibilities

• Interact with prospects/clients to understand business requirements
• Demonstrate Dynamics CRM solution capabilities to the client
• Conduct business process analysis and create Fit/Gap report
• Create solution design to address client business, interface and performance requirements
• Advise on complex Dynamics CRM business cases and propose comprehensive solutions based on CRM, 3rd parties and customizations
• Assist sales and presales teams with preparing proposals, client presentations and support the sale of professional services when necessary
• Identify creative workarounds to meet requirements without the development of custom code
• Use proven methodologies to deliver successful projects

Preferred Qualifications

Ability to move between high level architectural review/design and the 'roll up the sleeves' level of performing all phases of a CRM delivery project

Benefits

• Competitive pay with performance-based bonus
• Unlimited paid time off
• Flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match
• Benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment