Level AI is hiring a
Senior Solutions Architect

Summary

The job is for a role at Level AI, a hyper-growth Series B startup in Silicon Valley. The employee will work with customers to architect solutions for their Contact Center Operations and integrate Level AI's product. The team includes industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering or a related technical field with 3+ years of relevant experience
• Experience working with CCaas vendors and implementing voice and text infrastructure solutions
• Strong experience with Telephony Vendors such as Five9, Genesys and Avaya
• Experience with real time media streaming and common protocols such as RTP and WebRTC
• Experience with SIP protocol and configuring/troubleshooting SIP Servers
• Experience with CRM such as Salesforce, Zendesk and Microsoft dynamics and demonstrated ability to build solutions using CRM APIs
• Strong customer focus, analytical ability and ability to understand customer requirements and deliver value
• Outstanding at prioritization. Can balance customer escalations, product changes, and service issues while handling related communication, technical account management, and risk mitigation

Responsibilities

• Work with the customer’s technical teams to understand their Contact Center operations and map the diverse integration touch points
• Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI’s product
• Architect and Implement standardized onboarding and integrations for scale and repeatability
• Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful
• Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions

Benefits

We offer market-leading compensation, based on the skill set and aptitude of the candidate