Remote Senior Solutions Architect

Summary

Join Level AI as a Technical Solutions Architect to work with leaders and operators across companies to architect solutions for complex Contact Center Operations.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or a related technical field with 5+ years of relevant experience
• Experience working with CCaas vendors and implementing voice and text infrastructure solutions
• Strong experience with Telephony Vendors such as Five9, Genesys and Avaya
• Experience with real time media streaming and common protocols such as RTP and WebRTC
• Experience with SIP protocol and configuring/troubleshooting SIP Servers
• Experience with CRM such as Salesforce, Zendesk and Microsoft dynamics and demonstrated ability to build solutions using CRM APIs
• Strong customer focus, analytical ability and ability to understand customer requirements and deliver value
• Outstanding at prioritization. Can balance customer escalations, product changes, and service issues while handling related communication, technical account management, and risk mitigation

Responsibilities

• Work with the customer's technical teams to understand their Contact Center operations and map the diverse integration touch points
• Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI's product
• Architect and Implement standardized onboarding and integrations for scale and repeatability
• Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful
• Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions