Mid Level Admin And Support

Summary

Join our dynamic team as a Mid-level Admin & Support and provide essential support for our Microsoft Office 365 administration, including managing accounts, licenses, and optimizing platform usage. You will gain experience with the Planview PPM platform, handling internal support requests, troubleshooting access issues, and setting up emails. Refine Office 365 configurations to improve user experience and efficiency. This role offers career growth, exposure to state-of-the-art technologies, and a collaborative work environment. The company is an Australian-based organization with over 30 years of experience in Project Portfolio Management, establishing a pioneering team in the Philippines.

Requirements

• At last 2-3+ Years of experience in being an Admin & Support / relevant experience
• Proven experience in an administrative or support role, ideally with a focus on Office 365 or IT systems administration
• Familiarity with Microsoft Office 365, including account and license management, permissions, and troubleshooting
• Experience with reporting tools, Excel or PowerBI to generate insights from data usage, support requests, or licensing, can help improve efficiency
• Understanding of IT Security and compliance: Basic knowledge of security best practices for Microsoft Office 365, including permissions and data protection, to ensure compliance with organisational standards
• Willingness to learn and develop expertise in the Planview PPM platform
• Strong problem-solving skills, with a proactive approach to identifying and resolving technical issues
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly
• High attention to detail and organisational skills
• Ability to work independently and as part of a remote team

Responsibilities

• Oversee the administration of Office 365 accounts, licenses, and permissions, ensuring optimal configuration and functionality
• Respond to and resolve internal support desk issues related to Office 365 access, setup, and troubleshooting
• Manage onboarding and offboarding processes, including account setup, email configuration, and access permissions
• Analyse and refine our use of Office 365 tools to improve efficiency and streamline internal processes
• Gain knowledge of our Planview PPM platform, with the goal of providing client support in the future
• Maintain accurate records of administrative processes, configurations, and troubleshooting steps. Generate regular reports on Office 365 usage and license allocation
• Provide other administrative tasks as required to support the team and improve operational effectiveness

Preferred Qualifications

• Certifications
• Bachelor’s Degree

Benefits

• Career growth
• State-of-the-art technologies to learn
• A highly collaborative working environment