Mid Level Administrative Assistant

Summary

Join Bosch and become an Administrative Assistant PL, working with the eCall team. You will be the main contact for PSAPs and national authorities, contributing to official offers and presentations. Responsibilities include identifying opportunities and hurdles for eCall implementation, initiating processes to meet national requirements, organizing PSAP-related information, and managing ServiceNow tickets. You will also track PSAP data quality, evaluate partners, and maintain relationships with stakeholders. The role involves organizing legal advice, tracking regulations, and contributing to database changes. This position offers a predominantly home-office work model.

Requirements

• Bachelor's degree in administration, engineering, marketing, commercial management
• Advanced English – mandatory
• Experience in Excel, Word and Outlook
• Experience in costumer sucess and administrative activities

Responsibilities

• Main contact person for all topics related to PSAPs or national authorities during the sales phase, including provide input for official offers and presentations
• Identifies and evaluates existing opportunities and/or hurdles for eCall implementation in a new country due to national PSAP structure and/or national regulations (TPS eCall regulations)
• Main contact person for all topics related to PSAPs or national authorities during the implementation phase
• Initiates, performs and/or supports processes to meet national requirements to be able/allowed to contact national PSAPs
• Responsible to organize and structure PSAP-related information necessary to perform eCall service mainly PSAP contact data and responsibility areas
• Responsible to initiate, perform and/or support country extension of PSAP database (upload polygones and data)
• Owns ServiceNow tickets that describe issues caused by wrong or missing PSAP contact and/or responsibility information
• Owns all ServiceNow tickets that describe issues caused by low awareness and/or acceptance of Bosch eCall service by the PSAPs
• Identifies issues of PSAP data quality and initiates measures to improve or expected changes of PSAP system
• Defines, establishes and tracks continuous PSAP data evaluation process performed by the agents
• Validates PSAP contacts with no operative contact in the last 6 months (if feasible) to take respective measures
• Identifies and evaluates suitable national PSAP partners if needed (e.g. legal or structural requirement) from a process and cost perspective
• Tracks contact quality and existing reasons for partnership
• Initiates, performs and/or supports process to replace national PSAP partners by direct PSAP contact
• Establishes, maintains and reinforces relationships with national and international eCall stakeholders, authorities and PSAP organizations
• Organizes and summarizes legal advice in case of issues related to TPS eCall regulations, national; PSAP systems or data privacy regulations
• Tracks development of national and regional TPS eCall regulation
• Initiates, steers and/or contributes to technical changes of the partner database

Preferred Qualifications

Experience in onboarding and projects of new clients

Benefits

• Assistência médica e odontológica
• Política de reembolso para algumas condições especiais de saúde
• Subsídio para medicamentos através da Funcional Health
• Participação nos lucros e resultados (PLR)
• Plano de previdência privada e empréstimos com taxas diferenciadas
• Seguro de vida
• Licença maternidade e adoção estendida de 180 dias
• Licença paternidade e adoção de 20 dias
• Vale refeição
• Vale Transporte
• Benefícios de fim de ano com Cesta de Natal e ave congelada
• Brinquedo para filhos menores de 12 anos
• Material escolar para colaboradores (até nível universitário) e filhos (até final do ensino médio)
• Política de subsídios para cursos técnicos, pós-graduação, MBA, especializações e idiomas
• Treinamentos e capacitações através da nossa universidade corporativa
• Premiação por tempo de casa (a partir de 10 anos e a cada 5 anos)
• Participação opcional em várias ações de voluntariado via Instituto Robert Bosch