Senior Manager, Outbound Security Engineering

Summary

Join ServiceNow as a Product Development Manager and lead a team in creating high-quality solutions. You will manage daily development activities, solve complex problems, and oversee departmental resources. This role requires extensive experience in software development, security, and AI integration. You will need strong leadership and management skills to guide your team. The position offers a competitive salary, benefits, and equity. ServiceNow is committed to creating a flexible and inclusive work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Security related background including 5+ years of working on developing security products, with 3+ years of experience designing and implementing APIs for Basic auth, OAuth, and Mutual Auth
• 10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results
• Experience managing employees who require little oversight in completing assigned work
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities, context, risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Preferred Qualifications

• RESTMessageV2
• SOAPMessageV2
• HTTPClient / Async HttpClient / Streaming
• Virtual Agent Authentication
• Personal Authentication
• Connections and Credentials framework
• Multiple connections (Connection Override in Flow Engine)
• FDIH Password2 data management
• KMF MID Server integration

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs