Migration Specialist

Summary

Join Togetherwork's Higher Education team as a Migration Specialist and play a key role in ensuring smooth customer transitions between platforms. You will manage the entire migration process, from start to finish, focusing on accurate data transfer and minimizing disruptions. This position demands technical expertise, strong problem-solving skills, and excellent communication to support clients throughout the migration. The role involves both internal and external communication, coordinating with various teams and directly interacting with customers. This is a temporary position until the end of December 2026. The position offers a competitive salary and benefits package.

Requirements

• High school diploma
• At least 6 months of experience in a customer service, customer support, or client management role
• Strong organizational skills with the ability to manage multiple projects
• Excellent problem-solving abilities with high attention to detail
• A self-starter with the ability to work with people in a team capacity and independently
• Clear and professional communication skills, both written and verbal
• Proficient with MS Outlook, Teams, and other Office365 applications

Responsibilities

• Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates
• Maintain a thorough understanding of national and chapter-level requirements for assigned organizations
• Adhere to best practices, processes, and standards for data migration to ensure quality and compliance
• Complete detailed account reviews to prepare and strategize for successful migrations
• Schedule migrations and proactively identify and resolve any data errors or corruption points
• Coordinate and execute the end-to-end migration process
• Manage assigned risks and monitor potential impacts to ensure timely and successful migrations
• Test migrated data and systems to identify errors or inconsistencies, addressing issues promptly
• Identify potential risks in the migration process and recommend strategies to mitigate them
• Troubleshoot technical issues during migrations, escalating complex problems to appropriate teams as needed
• Document all correspondence related to chapter management in detail for accurate record-keeping
• Attend internal migration meetings to provide feedback on account statuses, workload, and processes
• Work with subject matter experts and project teams to identify requirements for migration success
• Maintain assigned account boards, keeping team members updated and aligned on migration progress
• Collaborate with cross-functional teams to ensure smooth and efficient migrations
• Guide customers through the migration process by prompting them on required actions and timelines
• Provide software support and training throughout the migration, ensuring customers are comfortable with the new platform
• Answer customer questions about migration data, processes, and product comparisons
• Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership
• Respond promptly to all client communications and field incoming calls in accordance with our customer service philosophy
• Interpret and escalate client requests, concerns, and suggestions for product enhancements to internal teams for further evaluation

Preferred Qualifications

• Experience working with fraternal organizations or similar administrative structures
• Background in technical support
• Prior experience in data migration, system implementation, or related technical roles
• Experience with Zendesk or Monday.com

Benefits

• $1,000 employee referral bonus
• Flexible paid vacation/personal time policy
• 6 weeks paid parental leave