Senior Associate Consultant

Summary

Join Harbor's dynamic Legal Technology & Operations team as a Senior Consultant- ELM! You will lead requirements gathering, system implementation, and optimization of legal technology for corporate law department clients. Collaborate with project teams and clients, leveraging best practices and methodologies. As a Senior Consultant, you'll manage project lifecycles, working with both senior and junior team members. This full-time, remote position offers flexibility, with a preference for hybrid work from our Chicago headquarters. You'll contribute to business development and team growth, staying abreast of industry trends and technologies. Harbor offers a supportive and collaborative environment.

Requirements

• 3+ years of relevant experience in the legal or consulting industry (i.e., in-house legal department, law firm, legal software provider, consulting firm)
• 3+ years experience in legal technology contributing to assessments, requirements gathering, system design, configuration, implementation, testing and deployment, with experience implementing ELM/eBilling + Matter Management, Legal Hold, and Legal Workflow tools
• Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management
• Strong observational, analytical, numerical reasoning, business acumen, problem solving and leadership skills ; proficient in process mapping
• Effective communication and storytelling skills (written and spoken) and a client service-centric mindset
• Strong organizational skills with the ability to work on multiple projects simultaneously, prioritize tasks, maintaining exacting standards for work product and attention to detail
• Project management experience, including managing tasks, resources, and financials on various stages of technology implementation projects
• Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies; able to ideate and create client deliverables with moderate oversight
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills
• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams and SharePoint as collaboration tools

Responsibilities

• Leverage industry knowledge, organizational skills, and project management experience to support all aspects of projects including facilitating requirements gathering, preparing documentation of processes, and helping to implement identified solutions
• Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design
• Draft deliverables during a project lifecycle including findings and recommendations, functional and technical design documents, data maps, test scripts, training and communication plans, training guides
• Configure and develop technologies based on technical requirements and design
• Administer system testing, track defects, and collaborate with technology providers and clients to resolve defects (on technology related projects)
• Assist with management of project scope, schedules, workplans, timelines, and budgets
• Manage client expectations and project scope, communicating directly with clients to continually foster relationships
• Become proficient in specific legal technologies related to active projects
• Research and stay abreast of legal industry and technology trends, product developments, best practices, emerging technologies and the use of AI
• Assist in business development efforts such as proposals, workplans, and presentations
• Seek opportunities to proactively contribute to the growth and development of the Corporate Legal Technology team and Harbor

Preferred Qualifications

Experience with TeamConnect, CounselLink is preferred, also WK T360, Onit/SimpleLegal, Legal Tracker, Brightflag, doeLegal, and similar systems; this experience should include related data migration and integration workstreams

Benefits

Remote work, flexible hours