Mortgage Technology Support

Summary

Join our team at Summit Funding, Inc and contribute to making homeownership a reality for thousands of people. As a Mortgage Technology Support position, you'll deliver quality responses to user requests, questions, and problems involving mortgage applications. Enjoy full benefits, a fun team atmosphere, and professional development opportunities.

Requirements

• Preferred two (2+) years of combined experience in a mortgage support role and/or operations role such as a processor, loan officer, loan officer assistant or other similar experience
• Experience with Encompass and/or other mortgage software with an understanding of the loan process and stages
• Preferred recent applicable continued education/completed certifications
• Preferred experience utilizing a ticketing system
• Proficient in Word, Excel, Power Point and Outlook applications
• Excellent organizational skills
• Clear and concise written and verbal communication
• Positive attitude and ability to de-escalate situations
• Ability to work between the hours of 6am and 6pm PST, Monday through Friday

Responsibilities

• Delivering quality and timely responses to user requests, questions, and problems involving our mortgage applications
• Supporting internal employees with mortgage applications, such as Encompass
• Support departments with trending issues and resolutions
• Supporting internal customers by providing password support via phone
• Continued knowledge growth & training to maintain personal knowledge base
• Create a customer experience through communication, knowledge, and excellence
• Stay up to date with vendors and internal process changes
• Discussing trending issues within the team to identify potential fixes or enhancements that would benefit users
• Additional duties as directed

Benefits

Full benefits include medical, dental, vision, 401K plus match, 11 paid holidays, paid time off, and more