MSP Systems Administrator

Summary

Join FusionTek, a Managed Service Provider with offices in Kirkland, WA, Washington, DC, and Tampa, FL, as a Systems Analyst. As a problem-solver with a client-focused mindset, you'll troubleshoot technical challenges, deliver world-class service to clients, and work through our ticketing system to document and track tickets.

Requirements

• Superb knowledge of Windows 10/11 and MacOS
• Working knowledge of Windows Server 2016, 2019 and 2022
• Working knowledge of the Microsoft 365 office suite
• Knowledge of Office 365 cloud services is a plus
• Knowledge of Azure and/or AWS is a plus
• Knowledge of Datto BCDR and/or SaaS Backup is a plus
• Knowledge of SonicWall firewalls is a plus
• Knowledge of Datto networking, or networking in general, is a plus
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• A+ and/or Network+ certifications are required
• MD-100 and MD-101 are preferred
• Experience working in a ticketing system is preferred, with Autotask experience a huge plus

Responsibilities

• Troubleshooting Windows 10, Windows 11, MacOS, Windows Server 2019, 2022, and diving into networking issues regularly
• Working in Office 365, Active Directory, and AzureAD are also routine parts of your day
• Translating technology to end users that aren’t always technical
• You’ll primarily be focused on escalated tickets from our level 1 team, including break/fix issues, application installation and configuration, and user level settings
• You’ll also be involved in the server administration, networking, and security side of things

Benefits

• Annualized base salary of $65,000 - $85,000
• Quarterly bonus eligibility of up to 16% of base salary
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Paid holidays and 16 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches in our offices every Wednesday
• Fun monthly team events