Rmm Systems Administrator

Summary

Join Dataprise's RMM Team as a Systems Administrator, providing best-in-class service to internal and external clients. You will be a highly motivated self-starter, working independently and collaboratively, automating tasks and processes. This role involves troubleshooting technical and non-technical issues, requiring strong communication skills. Expect diverse daily challenges, fostering professional growth within a leading MSP. Dataprise offers a comprehensive benefits package, including competitive pay, health insurance, paid time off, remote work options, and professional development opportunities. We prioritize employee satisfaction and provide a supportive work environment.

Requirements

• Possess thorough knowledge of IT environments, technologies, system hosting infrastructure and platforms
• Have knowledge of Microsoft Windows Server including installation, management, application deployment, and security
• Have knowledge of Microsoft Windows Desktop including installation, management, application deployment, and security
• Have experience with virtualized environments (VMware, Hyper-V, etc.)
• Have experience with public cloud environments (Microsoft Azure, Amazon Web Services, Google Compute Engine, etc.)
• Have knowledge of data networking (TCP/IP), Basic Networking SNMP knowledge, IP addressing, General DNS knowledge and troubleshooting
• Demonstrate experience with ConnectWise RMM and related management tools
• Demonstrate experience with Auvik Network Management
• Demonstrate experience with Microsoft PowerShell scripting
• Demonstrate experience with SQL querying, scripting and tuning
• Possess a solid understanding of how to support 24x7 infrastructure and business critical applications
• Be skilled in performing complex, network performance analysis and root cause analysis
• Demonstrate technical skills in fault isolation and problem resolution in a production, multi-protocol, multi-vendor environment
• Have experience deploying remote software deployment mythologies and with network management and monitoring
• Have verifiable experience planning, implementing, managing, and supporting an RMM platform
• Possess the ability to understand customer needs and translate requirements into technology solutions and think "outside the box" for new and creative solutions
• Have experience creating and maintaining technical support and end user support documentation
• Have familiarity with ITIL best practices for IT Service Management
• Possess the capacity to work in a highly visible, fast-paced environment, with minimal supervision and major responsibility
• Have the ability to work well in a team or individually
• Possess exceptional interpersonal, communication, and organizational skills
• Be a US Citizen

Responsibilities

• Provide ongoing day-to-day administration of existing and future key service delivery systems and tools
• Manage Remote Management System (RMS) offering based on ConnectWise RMM (custom scripting, configuration options, templates, etc.)
• Create data visualization and reporting via BrightGauge (understand data sources, build datasets and dashboards)
• Manage network monitoring and alerting tools (new client deployment, device discovery, alerting channels etc.)
• Prepare and maintain system and documentation of systems
• Configure and tune service delivery systems and tools, in both deployment on client networks and global configuration for continual service improvement
• Collaborate with DevOPs team to ensure Systems integrate with our Professional Service Automation toolset
• Assist Service Transition team in the deployment and configuration of toolsets to client networks as required in their service Agreements
• Consult and collaborate with functional and technical staff, as well as external entities, both on- and off-site, to meet organizational goals and objectives
• Manage all day-to-day RMM features (OS Patching, Scripting, User Onboarding/Offboarding, etc.)
• Create and maintain processes, policies and procedures to contribute to overall continual service improvement
• Ensure configuration management records are updated following the removal/installation of hardware/software
• Provide knowledgeable assistance and coordination with field engineers, service providers, vendors and other outside support

Preferred Qualifications

• Possess vendor certifications from ConnectWise, Kaseya, or Auvik
• Have the availability and willingness to work on an on-call rotation as needed for after-hours support

Benefits

• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits
• Company-paid Employee Assistance Program (EAP)
• 401(k) with company match
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO
• Career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees