NetSuite Delivery Manager, Lead

Summary

Join BPM's Technology Solutions Group as a Delivery Manager, driving execution excellence in NetSuite consulting engagements. Lead end-to-end engagement success, overseeing scope, team execution, client communication, and quality assurance. Provide solution architecture and design, support internal delivery team operations, and collaborate across service lines. Mentor team members and shape delivery standards. This high-impact role requires deep NetSuite functional knowledge and strong delivery instincts. It's an ideal next step for a project lead or solution architect ready to scale a growing practice.

Requirements

• 6+ years of hands-on experience working with NetSuite as a power user/administrator/consultant, including experience with full-lifecycle implementations and deployment, optimizations, configuration, and solution architecture
• 3+ years of client-facing, advisory ERP consulting experience; with at least 1 year in a leadership role
• Experience managing complex, multi-phase NetSuite projects from discovery through post go-live
• Advanced knowledge and skills with analyzing and designing business process across all functional areas
• Deep functional knowledge of NetSuite required in at least one of: Accounting/Finance, Inventory, Supply Chain Management, Manufacturing, Professional Services, or SaaS
• Excellent leadership and communication (verbal and written) skills
• Excellent interpersonal and client relationship skills, with a proven track record of building trust with clients and internal teams
• Outstanding problem-solving and analytical skills to identify issues, solutions, and proactively resolve difficulties during project delivery
• Highly organized, detail-oriented, and proactive – with the ability to adapt to changing situations calmly and confidently
• Proficiency in Excel, PowerPoint, Word required

Responsibilities

• Lead the planning, execution, and successful delivery of NetSuite implementation, optimization, and support projects
• Review and validate project scopes, estimates, and delivery plans for feasibility and margin protection
• Act as point of escalation for delivery issues, project risks, and solution design and validation
• Oversee project staffing and actively support resource forecasting to ensure alignment between staffing plans and delivery needs
• Collaborate directly with clients to understand their immediate and long-term strategic needs
• Translate client needs into actionable delivery plans, with a focus on strategic outcomes that solve client requirements
• Drive client satisfaction through consistent communication with delivery team and client, proactive management, and an exceptional delivery experience
• Support ongoing client relationships by identifying opportunities for optimization and growth through strategic conversations after project delivery
• Gain a deep understanding of client needs and requirements, identify and advise on high-value solutions that meet or exceed client expectations
• Contribute to system design, design reviews, and delivery alignment in partnership with project team and client
• Provide deep functional expertise and support in NetSuite across key business processes
• Maintain awareness of short-term and long-term client needs, adapting solutions and recommendations to get client buy-in, where needed
• Assign ownership to team members, coaching on delivery and consulting best practices, to support their ongoing growth and development
• Foster a positive, collaborative, accountable team culture with a client-first mindset
• Help onboard new team members and set expectations around communication, execution, and quality
• Support career development by encouraging stretch assignments and identifying team gaps
• Drive ownership of delivery KPIs, including project profitability, utilization, project health, and client satisfaction scores
• Proactively identify delivery risks, scope changes, or potential client concerns and drive strategies to solve these challenges in real time
• Partner with Engagement Managers to ensure all projects are actively monitored and reported to Practice Director
• Establish and maintain consistent project delivery processes and quality standards to continue to improve client experience
• Contribute to the continuous improvement of delivery frameworks, tools, and quality standards for the practice
• Collaborate with the Practice Director on strategic initiatives to promote practice growth and scalability
• Help ensure team accountability to both NetSuite practice and firm-wide BPM processes and standards

Preferred Qualifications

• Experience in SmartSheet preferred
• Bachelor’s Degree: Accounting, Finance, Business, Information Systems or other related field preferred

Benefits

• Total rewards package : from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options , so you can balance challenging yourself with taking care of yourself
• Professional development opportunities : A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University