Logistics Specialist

Summary

Join Diva International Inc. as a Logistics Specialist and optimize the movement of goods and materials throughout the supply chain, ensuring timely delivery and cost-effectiveness. Coordinate logistics, collaborate with the sales team, review invoices, and maintain SOPs. Monitor past-due orders, manage HS codes and documentation, and prepare customs documents. Process purchase orders, manage shipping, and handle customer issues. Perform inventory control, work with accounting, and ensure quality standards are met. This remote position in Ontario, Canada may require occasional travel.

Requirements

• Minimum 3 (three) years of experience in a similar position
• College diploma or certificate in Logistics, Material Management, Supply Chain, or related field
• Must be detail oriented: attention to accuracy
• Self-motivated, confident, energetic, and creative
• Ability to prioritize time effectively
• Excellent computer skills, including Microsoft Excel, Word, PowerPoint
• Experience and/or comfort working in the menstrual hygiene category
• Flexibility and great interpersonal skills enabling effective work in a diverse environment

Responsibilities

• Coordinate and monitor the logistics of transporting parts, materials, supplies, ensuring all shipments and deliveries are completed in time for customers and organization
• Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
• Responsible for reviewing and approving all Logistics invoices as well as all related charges. Ex: Unloading Fees, Late Fees, Non-conformance Issues etc
• Ensure all SOPs are up to date and provide recommendations for improvement
• Responsible for monitoring past due orders
• Owner of new HS codes and specific country documentation requirements
• Ownership of any custom held products and resolution
• Prepare and process all customs documents for International & U.S. shipments
• Provide adhoc reports as necessary (e.g., freight costs)
• Owner of Chamber of Commerce certifications
• Leading the EDI functions within the logistics department where applicable
• Manage, distribute and process purchase orders and Ship Request Forms
• Responsible for packing slips, required labels, verifying shipping fees, and available inventory for orders, and creating shipping documents for customers
• Arrange, book and track shipping of samples, donations, and tradeshow materials
• Perform EDI requirements: invoicing, POA, ASN, and label requirements
• Create process documents per customers and load into SharePoint/Logistics folder
• Ensure appropriate spreadsheets and NetSuite are kept up to date with customer information
• Use and maintain customer portals
• Address, tracking, pricing issues, disputes, RMAs, shipping discrepancies and order adjustments
• Track logistics costs and research possible new carriers when required
• Provide and process all RMA to customers
• Request secure destruction when required, request and log photos if required
• Team member of yearly physical inventory counts in Canada and US
• Work as support liaison with operations
• Track, measure, and report regularly on the status of customer orders
• Review customer deductions and create RMAs on NetSuite
• Review and approve all shipping charges
• Assist Accounting regarding costs, invoicing, and shipping discrepancies
• Ensure the organization’s procedures and policies for product distribution, traceability, and verifying customer order requirements are followed
• Work in accordance with DIVA International Inc.’s Quality Policy and B-Corp set of standards
• Monthly meeting with respective warehouse to discuss any issues or improvements

Preferred Qualifications

• Experience in leading a team is an asset
• Knowledgeable in NetSuite, EDI, and Freshdesk is an asset
• Experience working in remote work an asset alongside a strong understanding of working in an office environment

Benefits

Remote work