Digital Services Manager

Summary

Join our dynamic team as a Digital Services Manager and take on the challenge of leading our digital landscape, driving innovation, and delivering exceptional customer experiences.

Requirements

• Master or Bachelor degree with relevant work experience, preferably in the service sector
• Strong analytical skills to define needs and translate them into concrete specifications for existing and new IT applications
• Ability to create a clear problem definition and convert it into functional specifications of projects/programs, considering possibilities and limitations
• Capacity to provide input to external partners for implementation, taking into account technical feasibility, budget, timing, existing architecture, and minimum quality requirements
• Validation of new developed systems and organization of functional integration tests to ensure successful implementation, in line with expectations
• Development of e-learnings and provision of coaching and internal training to end-users
• Fluency in Dutch, English, and French

Responsibilities

• Manage all aspects of our 'state-of-the-art' applications, from A to Z
• Improve the 'Digital Experience' by enhancing existing applications and selecting and implementing new ones
• Work on Digital Marketing with our marketing team, using tools like Drupal, Google Analytics, and Canva
• Be the responsible contact person for our external provider of PCs, office software, and desktop support
• Strengthen security processes and awareness (Azure AD, Phished.io)

Benefits

• Competitive salary that matches your experience and capabilities, plus other interesting extra-legal benefits
• Remote work is part of our culture since 2007; we have explicit attention for work-life balance
• Opportunity to continue developing through a Personal Development Plan tailored to your needs