NetSuite Specialist

Summary

Join WatchGuard's dynamic team as a NetSuite Specialist! This role blends hands-on technical development with system administration, focusing on troubleshooting, customization, and enhancements within our NetSuite environment. You will collaborate with finance and IT teams, streamline procurement processes, and enhance financial reporting. Daily tasks include monitoring system logs, resolving integration issues, and conducting user training. This position requires strong NetSuite expertise, including SuiteScript and SuiteFlow, and excellent problem-solving skills. WatchGuard offers a flexible work philosophy, competitive compensation, and a comprehensive benefits package.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field or 3+ years of experience in NetSuite development, administration, and technical support
• Strong proficiency in SuiteScript (1.0, 2.0 & 2.1) and SuiteFlow
• Experience with NetSuite integrations (Web Services, RESTlets, third-party connectors)
• Strong understanding of NetSuite modules (OTC, Inventory, RMA, Subscriptions and Advanced Revenue)
• Ability to design and implement SuiteAnalytics saved searches and custom reports
• Hands-on experience in user management, role-based security, and data governance
• Excellent problem-solving, troubleshooting, and debugging skills
• Strong written and verbal communication skills, with the ability to train and support end-users effectively
• Ability to work independently and manage multiple tasks with attention to detail

Responsibilities

• Design, develop, and implement customizations and enhancements using SuiteScript (both SuiteScript 1.0, 2.0, and 2.1)
• Create and maintain SuiteFlow workflows, SuiteAnalytics reports, and saved searches to support business requirements
• Develop and maintain custom forms, records, and fields to optimize NetSuite functionality
• Integrate NetSuite with other third-party systems and applications using Web Services and RESTlets
• Implement custom dashboards, user interfaces, and reports for various departments
• Troubleshoot and resolve development issues and conflicts
• Administer and configure NetSuite to ensure optimal performance and system reliability
• Manage user access, roles, permissions, and workflows to maintain secure and efficient usage
• Regularly monitor system performance and implement necessary improvements
• Help with system upgrades, patches, and maintenance activities, including testing and validation
• Ensure data integrity through proper configuration and auditing
• Maintain documentation for system configurations, customizations, and integrations
• Provide day-to-day technical support to users across the organization by troubleshooting and resolving technical issues related to NetSuite functionalities
• Act as the first point of contact for internal stakeholders, responding to inquiries and resolving system-related issues promptly
• Collaborate with functional teams to provide support in the use of NetSuite for business processes
• Conduct training sessions for end-users, ensuring they are proficient in utilizing NetSuite features
• Develop and maintain knowledge base articles and other documentation

Preferred Qualifications

• NetSuite Administrator or Developer Certification
• Experience with SuiteBundler for deployment of customizations
• Familiarity with JIRA, GitHub and Dell Boomi

Benefits

• Under our Flexible Work Philosophy, most employees can work from an office, at home, or any combination of the two
• Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• Healthcare FSA
• FSA with employer contribution
• 13 holidays, including a floating holiday, Juneteenth, and your birthday
• 15 days of paid annual leave
• 9 days of paid sick time
• Paid parental leave
• 401(k) with employer match
• Education assistance program
• Dependent Care FSA match
• Adoption assistance
• Fertility care support
• Backup care for family and pets
• A growing network of employee resource groups
• Employee referral program
• Virtual boot camp
• Employee Assistance Program
• Bonus of 5% of the base salary