Senior Billing Specialist

Summary

Join JumpCloud as a Senior Billing Specialist, reporting to the Sr. Manager, Revenue Accounting. You will develop and execute controls and processes related to contracting and billing, collaborating with accounting, finance, and operations stakeholders. This role involves reviewing sales contracts, ensuring accurate and timely billing, and implementing process improvements. You will utilize JumpCloud’s CPQ and CRM systems, identify and correct billing errors, and prepare various schedules and reconciliations. The ideal candidate is highly detail-oriented, analytical, and possesses strong communication skills. This is a remote position located in Mexico.

Requirements

• Bachelor’s Degree in Accounting/Finance or related field
• 5+ years of experience in a contract and billing role, with a strong emphasis on cross-functional collaboration
• Experience in identifying and implementing process automation and data leveraging solutions
• Experience with NetSuite and Salesforce CPQ or similar CRM and accounting systems
• Experience with complex billing models such as indirect and partner billing with multiple users and/or billable entities
• Ability to think strategically about scaling contract and billing processes to support a high growth business
• Strong intermediate to advanced Excel and data analysis skills
• Strong analytical skills and ability to problem solve complex contract, billing and process issues
• Strong interpersonal and communication skills within the team, across organizations and externally
• Highly self-motivated with the ability to self-start, explore systems independently to gain knowledge, answer complex questions and solve for process issues
• Enthusiastic, “can do and will do” attitude and ability to accept and adapt to the current state but collaborate and work hard towards creating the desired state
• Ability to excel and thrive in a fast paced, changing and growing company environment
• Desire to build, improve and maintain processes and have a visible impact
• Availability to work a regular schedule of 8am - 5pm, with the flexibility to extend hours during critical times such as month-end, quarter-end, and year-end periods
• Reliable internet connection

Responsibilities

• Coordinate with billing and contract team to process contracts and associated billing
• Set up new contracts and customers across contract and billing systems for automated and manual processing of contracts and associated billing
• Set up billing schedules and arrangements as required by simple monthly, quarterly, annual and more complex hybrid or ramped billing patterns
• Execute manual and automated billing processes to create and deliver invoices and credit memos to customers
• Identify and correct errors and inaccuracies that impact billing or revenue recognition and escalate to revenue accounting and management
• Ensure that all documentation required for establishing evidence of arrangement and JumpCloud’s right to bill customers is present, fully executed and attached to every  order processed in an audit ready state
• Review fully executed customer contracts processed for appropriate inputs and potential process or revenue recognition anomalies
• Prepare various schedules and reconciliations related to contracts, billing and revenue as part of monthly accounting close utilizing solid excel skills
• Maintain meticulous documentation of all review, processing, change, correction and management approval steps attached to transactions as appropriate in an audit ready state
• Identify contract terms and structures that present process and revenue recognition challenges and communicate them to revenue accounting and collaborate to resolve them
• Act as primary point of contact for process adjustments and inputs requiring manual intervention and propose solutions to automate
• Recognize trends in contracting and billing terms requiring new processes as the business evolves and propose changes
• Maintain a detailed and thorough understanding of JumpCloud’s evolving contract structures and billing models across direct and indirect channels
• Execute on initiatives to build, improve or scale processes with automation, data leverage, enhanced documentation and training
• Rely on your meticulously maintained audit ready documentation and processes to participate in external audits
• Collaborate with revenue accounting and management to take on additional ad-hoc projects to continuously improve contracting and billing processes
• Communicate clearly, effectively and appropriately within the team, across organizations and externally with the ability to tailor language, message and content to the target audience

Benefits

Remote work, flexible hours