Network Analyst II

Summary

The job is for a Network Analyst II position at Agile Defense. The role involves providing system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions, supporting the design and implementation of simple MDM solutions, and resolving mobile device related issues. The candidate should have experience in supporting large scale Enterprise customers with proven delivery in maintaining and troubleshooting AirWatch or equivalent MDM systems.

Requirements

• Bachelor’s degree in Computer Science, Engineering, IT Systems, or other related discipline. Education requirement may be substituted with an additional 4 years of relevant experience
• 2-4 years’ work experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.)
• Experience with firewalls, VPN, DNS and general network and network security infrastructure
• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, RedHat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS
• Strong knowledge of ITIL based Service Management workflow applications such as incident, problem, and requirements management: Authentication, Certificate system, etc
• Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
• Must have great communication and documentation skills
• Must be able to work with minimal supervision and possess excellent written and verbal communication skills

Responsibilities

• Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions
• Support, maintain and troubleshoot AirWatch systems
• Support the design and implementation of simple MDM solutions
• Support escalation and root cause analysis activities
• Support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security
• Address client queries over the phone and resolve mobile device related issues
• Work with the Solution Architect to implement solutions
• Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS
• Follow and perform ITIL Incident, problem and requirements management
• Develop and implement test strategies and documents results
• Provides documentation, guidance and training to end-users as needed

Preferred Qualifications

Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements

Benefits

Remote work