Network Operations Senior Associate

Summary

Join Headspace as a Network Operations Senior Associate and play a key role in supporting the scale and operational excellence of our clinical provider network. You will optimize clinical operations workflows, identify operational inefficiencies, and develop scalable solutions. This role requires strong data analysis skills, exceptional organizational abilities, and effective communication. You will collaborate with various teams to improve processes and drive impact in a high-growth environment. The ideal candidate has 3-4 years of relevant experience and a proactive approach. Headspace offers a competitive salary and benefits package.

Requirements

• 3-4+ years experience with management consulting, strategy & operations, provider network management, or related experiences
• Strong data and analytic skills; proficient with Excel modeling and the ability to work with data to extract actionable insights
• Structured problem solver who can break projects down into smaller parts and manage competing priorities at the same time
• Highly organized with the ability to balance attention to detail with big picture strategic execution
• Excellent communication and cross-functional collaboration skills
• High level of accountability and ownership
• Effective and concise communication and documentation
• Desire to drive impact and improve processes
• Beginner’s mind; leads with curiosity

Responsibilities

• Execute: drive optimization and implementation of clinical network operations workflows, such as provider offboarding procedures and pay dispute investigation and resolution
• Optimize: identify opportunities for operational efficiency and spearhead initiatives to revise, re-tool, and/or automate processes
• Support: assist in clinical network capacity monitoring and implementation of levers to adjust staffing resources and availability
• Manage: provide ongoing monitoring, validation, and QA of provider payments and reimbursement process, including provider incentive payouts
• Document: create and maintain internal operations playbooks and SOPs with aligned SLAs
• Measure: guide operational KPI development, conduct ongoing monitoring, and escalate performance issues to relevant stakeholders

Preferred Qualifications

Digital health and/or start-up experience a plus

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave
• Paid performance incentives are also included for those in eligible roles