NOC Engineer Level 1

Summary

Join Airalo, the world’s first eSIM store, as a proactive and detail-oriented NOC Engineer (Level 1)! This full-time, remote-first position requires 24/7 monitoring and maintenance of Airalo's telco and business operations. You will be the first line of defense, ensuring network reliability and resolving technical issues. Responsibilities include monitoring metrics, coordinating with stakeholders, conducting health checks, managing eSIM stock, and acting as the first point of contact for support representatives and partners. The role demands strong analytical and problem-solving skills, excellent communication, and the ability to work rotating shifts. Benefits include health insurance, a work-from-anywhere stipend, annual wellness & learning credits, and an annual company retreat.

Requirements

• Strong analytical and problem-solving skills
• Excellent written and verbal communication in English
• Strong attention to detail and ability to prioritize tasks in a high-pressure environment
• Ability to work rotating shifts to provide 24/7 coverage
• Familiarity with monitoring tools and incident management platforms
• Reading and interpreting technical logs
• Transferring and importing eSIM files
• Configuring visual dashboards using existing data points
• Designing new dashboards to monitor key network events

Responsibilities

• Perform 24/7 monitoring of telco and business metrics using manual and automated tools
• Maintain strong coordination with internal and external stakeholders to uphold service reliability
• Conduct API and telco network health checks to ensure seamless operations
• Oversee eSIM stock levels and manage ordering processes, including technical tasks such as eSIM stock importing
• Act as the first point of contact for L1 Customer Support Representatives and external partners during incidents
• Initiate and monitor troubleshooting efforts to resolve issues promptly
• Document and handle incidents and outages, including performing Root Cause Analysis (RCA)
• Communicate with suppliers and providers to address issues, incidents, SLAs and operational updates
• Manage processes for bundle/provider deactivation or reactivation
• Assist in the monthly financial reconciliation process with suppliers and providers
• Ensure accurate incident documentation for future reference and reporting

Preferred Qualifications

• Previous experience in a NOC, technical support, or telecom environment
• Understanding of APIs and network health monitoring
• Knowledge of eSIM technology and telecom operations
• Experience with incident documentation and RCA processes
• Prior experience in telecommunications or network infrastructure
• Prior knowledge of Mobile Core Network Monitoring
• Familiarity with eSIM and GSMA technologies

Benefits

• Health Insurance
• Work-from-anywhere stipend
• Annual wellness & learning credits
• Annual all-expenses-paid company retreat in a gorgeous destination