Noc Technician

Summary

Join Sinch Voice's Network Operations team as a NOC Technician and provide 24/7 monitoring of network components using various systems and direct access to network elements. Respond to and resolve alarm conditions, engaging with customers and internal/external teams for timely issue resolution. Follow standard operating procedures for network changes and maintenance, troubleshoot network problems, and open/follow up on trouble tickets. Collaborate effectively within a geographically dispersed team, accept on-call responsibilities, and be available for overtime. Some travel may be required. The role requires strong technical skills, problem-solving abilities, and excellent communication skills.

Requirements

• Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles
• Strong problem solving and analytical skills
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Superior customer service skills
• Self-starter with a high energy level
• Exhibits a high level of adaptability/flexibility
• Well-developed sense of urgency; follow through

Responsibilities

• Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request
• Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance
• Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
• Accept on-call responsibilities on a rotating schedule with other technicians
• Be available for overtime work assignments when requested
• NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
• Some required travel related to training, meetings and service coverage issues

Preferred Qualifications

Associate’s or Bachelor's degree in Electrical Engineering or a related field

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice