Remote Nurse Investigator
at Clipboard Health

Summary

Join Clipboard Health's growing team as a Nurse Investigator to oversee the quality of our marketplace, ensuring safety for customers while delivering excellent customer experience.

Requirements

• LVN, RN, or Regulatory experience required
• Ability to resolve customer incidents with empathy and action
• A passion for solving customer problems and providing exceptional customer resolution and retention
• Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
• Ability to manage multiple cross-functional projects
• Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
• Ability to keenly identify marketplace safety risks
• Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
• Self-motivated, able to work independently and stay organized
• Detail-oriented
• Ethical and unbiased integrity and decision-making abilities

Responsibilities

• Conduct thorough investigations of safety incidents that occur during the course of a shift
• Investigate healthcare professionals and healthcare facilities and remove bad actors from the marketplace
• Develop safety initiatives and tools to help keep our customers safe and reduce overall incidents
• Drive policy for norms within the marketplace
• Develop metrics for measuring Trust and Safety success
• Lead cross-functional collaboration with customer support, operations, product, customer success, and legal
• Evaluate safety and compliance risk, and develop strategies to address gaps
• Monitor and report on safety and compliance metrics as well as analyze trends in safety data to come up with solutions that address safety incidents
• Act as a subject matter expert on Trust and Safety policies and procedures internally and externally
• Drive continuous efforts to improve the incident reporting process
• Manage and maintain communication on multiple platforms to effectively solve incidents at Clipboard Health’s partner facilities with the utmost priority and high standards
• Remain knowledgeable on product updates to ensure audited team members are utilizing the correct organizational information