Harbor Health is hiring a
Nurse Triage RN

Summary

Harbor Health is seeking a compassionate and skilled Nurse Triage to join their Ambulatory Care Clinic's call center team in Austin, TX. The role involves providing telephone triage services, making clinical decisions, educating patients, documenting interactions, and ensuring quality assurance.

Requirements

• Registered Nurse (RN) licensure with a minimum of 5 years of clinical experience
• Excellent clinical assessment and critical thinking skills to make accurate and appropriate triage decisions
• Strong knowledge of medical conditions, symptoms, and common medications
• Exceptional communication skills, both verbal and written, to effectively interact with patients, colleagues, and other healthcare professionals
• Ability to remain calm, empathetic, and professional during stressful or high-pressure situations
• Proficient computer skills and experience with electronic health record (EHR) systems
• Ability to work in a fast-paced environment, managing multiple calls and tasks simultaneously
• Flexibility to work various shifts, including evenings, weekends, and holidays, as per call center requirements
• This would be a remote role, however, employee needs to be based in Austin TX

Responsibilities

• Answer incoming calls from patients seeking medical advice or guidance
• Conduct comprehensive assessments of patients' symptoms, medical histories, and current conditions to determine the urgency and appropriate course of action
• Utilize clinical guidelines, protocols, and nursing expertise to provide accurate and timely triage recommendations
• Assess patient needs, provide appropriate self-care instructions, and direct patients to appropriate resources
• Analyze patient symptoms, complaints, and medical history to make informed decisions regarding the urgency and level of care required
• Collaborate with healthcare providers and other team members to seek advice or guidance for complex cases or situations that require additional expertise
• Identify high-risk symptoms or red flags that require immediate attention and initiate appropriate actions, such as emergency dispatch or referral to urgent care
• Provide patients with accurate and understandable information regarding their symptoms, self-care measures, medication instructions, and follow-up care
• Offer emotional support, empathy, and reassurance to patients during challenging or distressing situations
• Educate patients on when to seek emergency care versus non-emergent care, helping them make informed decisions about their healthcare needs
• Document all patient interactions, assessments, triage recommendations, and interventions accurately and comprehensively in the electronic health record system
• Maintain strict confidentiality and adhere to privacy regulations and clinic policies when handling patient information
• Participate in ongoing training, education, and quality improvement activities to enhance triage skills and stay updated with best practices
• Provide feedback on call center processes and suggest improvements to optimize efficiency and patient satisfaction

Preferred Qualifications

Experience in telephone triage, ambulatory care, emergency department, or a related healthcare setting is preferred