Onboarding Consultant

Summary

Join Sprout Social's Professional Services team as an Onboarding Consultant based in North America. You will manage customers' onboarding experiences, ensuring their success in achieving business goals. Proactively support customers throughout the process using various communication methods. Manage ongoing onboarding projects with deliverables shared among stakeholders. Consistently meet and exceed quantitative goals and demonstrate qualitative behaviors supporting team members and customers. The role requires 2+ years of experience in account management or client relations within the technology industry, experience delivering product education sessions, and in-depth social media knowledge. Growth opportunities include a comprehensive training program, mentorship, and opportunities to expand customer engagement.

Requirements

• 2+ years experience in an account management / client relationship role in the technology industry
• Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or alternatively the equivalent professional experience in adult education)
• In-depth knowledge of social media platforms, and a general understanding of the social media industry

Responsibilities

• Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience
• Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Preferred Qualifications

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution
• Project management experience with ability to manage simultaneous software implementations for multiple clients
• Superior organizational and time management skills
• Excellent written and verbal communication skills with the ability to show empathy, patience, and critical thinking at every stage of the customer journey
• Experience in mentoring team members and collaborating with internal partners
• Salesforce.com or other CRM experience is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members