Onboarding Consultant I

Summary

Join Toast's Emerging Markets Team as an Onboarding Consultant and become a customer relationship manager, guiding clients through the Toast onboarding process. You will work autonomously, prioritizing tasks based on customer needs and Toast requirements, while meeting monthly activation goals. Leverage your Toast product knowledge and project management skills to create high-quality implementation experiences within budget and timeline. Consult with clients to determine configuration needs, perform remote onboarding configurations, and document the go-live process. Manage multiple onboarding engagements simultaneously, ensuring operational efficiencies that enhance the guest and staff experience. This role requires fluency in Spanish and English and 3+ years of experience in customer satisfaction and business operations.

Requirements

• Bilingual/Fluent in Spanish & English required, both written and verbal
• 3 + years of experience in a role responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Responsibilities

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
• Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
• Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business at one time (~40-60 customers)

Preferred Qualifications

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs