Onboarding Consultant I

Summary

Join Toast as an Onboarding Consultant and become the primary point of contact for customers throughout their onboarding journey. You will manage multiple onboarding engagements simultaneously, leveraging your restaurant operations knowledge and project management skills to guide restaurant owners through the implementation of xtraCHEF by Toast products. This role requires you to create and lead implementation plans, ensuring customers achieve targeted milestones and transition smoothly to using the software. You will work autonomously under an Onboarding Manager, prioritizing work based on customer needs and Toast requirements. Success in this role demands flexibility, motivation, and the ability to excel in ambiguous environments. The position offers a competitive compensation and benefits package.

Requirements

• 2+ years of COGS (Cost of Goods Sold) and inventory analysis in Food & Beverage or Hospitality Industries
• 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, time management, and influencing skills

Responsibilities

• Leverage your Restaurant operations knowledge and project management skills to partner with restaurant owners through implementation of our product line
• Enable restaurant owners and management teams to utilize xtraCHEF by Toast to create best practices for managing your daily restaurant operations - including daily sales reports and food costs
• Create & lead a customer’s implementation plan from kickoff to activation, ensuring customers hit targeted milestones
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your backlog
• Ensure the transition goes smoothly and guide the customer through their initial usage by providing post-activation guidance or follow-up training

Preferred Qualifications

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience with Salesforce CRM
• Experience with customer retention
• Experience working in the tech industry or for a SAAS company
• Experience implementing restaurant focused software
• Training, teaching, or development experience

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs