Senior Onboarding Consultant

Summary

Join Sprout Social's Professional Services team as a Senior Onboarding Consultant and accelerate your career by working with leading brands. You will manage customers' onboarding experiences, ensuring their success in achieving business goals. This role involves proactive support, leveraging various communication methods to deliver excellent customer service and managing projects with multiple stakeholders. You'll consistently meet and exceed goals while supporting team members and customers. The ideal candidate is highly driven, tech-savvy, organized, detail-oriented, and empathetic. Sprout offers a comprehensive benefits package, including insurance, flexible paid time off, parental leave, wellness initiatives, and professional development opportunities.

Requirements

• 3+ years of experience in an onboarding/account management/client relationship role in the technology industry
• Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or the equivalent professional experience in adult education)
• In-depth knowledge of social media platforms and a general understanding of the social media industry
• Project management experience

Responsibilities

• Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience
• Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Preferred Qualifications

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Superior organizational skills
• Excellent and confident communication skills, both written and verbal
• Experience mentoring/training new team members

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for asp
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members