Customer Onboarding Consultant

Summary

Join Evolve, a company dedicated to simplifying vacation rentals, as an Onboarding Consultant. Guide new owner partners through launching or expanding their vacation rental businesses, providing resources and personalized support. This role bridges sales and support teams, requiring you to prepare owners for success, make impactful business decisions, and ensure a mutually beneficial partnership. You will consult on best practices, build strong relationships, and manage a pipeline of new partners. Leverage analytical and communication skills to interpret data, set expectations, and solve problems. Meet performance objectives while adhering to company standards.

Requirements

• 2+ years of consultative sales, project management, or customer service experience required
• World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening
• Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset
• Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity
• Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market
• Collaborative and solution-based approach to complex problem-solving and feedback
• Foundational sales skills with the ability to overcome objections
• A goal-oriented, results-driven mentality
• Adaptable and flexible in a rapidly changing environment

Responsibilities

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
• Build a strong and strategic relationship with the owner and Evolve
• Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
• Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
• Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
• Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner
• Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
• Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
• Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
• Hold yourself accountable for measuring and meeting predefined performance objectives

Preferred Qualifications

Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus

Benefits

• Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match
• 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage
• Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance
• Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you
• Annual Evolve travel credit after one year and discounts on stays at all Evolve properties
• World-class onboarding programs, learning, and development resources to help you grow your impact