Onboarding Manager

Summary

Join Neo4j as a Technical Project Manager and lead multiple customer graph database implementation projects. You will serve as the primary customer contact, building strong relationships and ensuring successful project delivery. Responsibilities include collaborating with customers to define project scope, managing timelines, and mitigating risks. You will leverage your expertise in Neo4j and project management to guide customers and internal stakeholders. This role requires strong technical project management and customer service experience, along with proficiency in databases and project management methodologies. Neo4j offers a dynamic and fast-paced environment within a leading graph database company.

Requirements

• 3+ years of technical project management experience servicing internal stakeholders or customers, managing multiple projects at once
• 3+ years of customer service experience in data services or SaaS
• Relational, NoSQL, or Graph database experience
• SQL experience
• Proactive and critical thinker
• Shows bias for action. A result-oriented “doer”
• Excellent team player
• Ability to identify significant problems and opportunities for improvement
• Adaptable and able to work effectively in a fast-paced dynamic environment
• Plans, organizes, and schedules work in an efficient, organized manner
• Ability to focus and execute on key priorities
• Proficiency in Excel/Google Sheets

Responsibilities

• Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines
• Serve as the primary point of contact for customers throughout their deployment, establishing and maintaining strong relationships
• Collaborate with customers to understand their specific requirements, goals, and expectations for each project
• Conduct comprehensive onboarding sessions with clients
• Help customers develop comprehensive project plans, including scope, milestones, deliverables, and resource allocation
• Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders
• Recommend and direct customers to training materials, workshops, and documentation to enable them to effectively utilize Neo4j’s tools and features
• Identify and mitigate project risks and issues by coordinating advisory or for-fee Professional Services resources to proactively address any obstacles that may impact project success
• Facilitate effective communication and collaboration among project team members, ensuring alignment and clarity of project objectives and tasks
• Conduct regular project status meetings and provide timely updates to stakeholders, including customers and Neo4j leadership
• Act as a Level 1 subject matter expert on Neo4j, providing guidance and best practices, and assemble Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper subject matter expertise is required
• Collaborate with Sales/Renewals and Professional Services teams to identify and pursue opportunities for additional customer project/services opportunities
• Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement
• Stay current with graph database and Neo4j technology, ensuring knowledge is applied to enhance project delivery and customer satisfaction
• Provide Level 1 recommendations on best practices for designing and modeling graph databases, and assemble bringing in Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper data modeling expertise is required
• Route technical issues to Support and manage technical escalations during the Onboarding phase
• Directly provide, or via CSAs, ongoing support, and consultation to clients, addressing their queries and concerns related to Neo4j usage