Senior Onboarding Manager

Summary

Join dbt Labs as a Customer Activation Manager and play a critical role in ensuring the success of our largest accounts. You will manage initial product adoption, communicate effectively with clients, and collaborate with various teams to deliver a superior customer experience. This role involves assessing customer needs, tailoring onboarding experiences, and working with EMEA customers. You will be responsible for aligning on best practices, motivating key stakeholders, and ensuring a positive onboarding experience that leads to customer retention and growth. The position requires experience in customer success or customer-facing project management, strong communication skills, and the ability to manage multiple priorities. This role is based in the UK and reports to the Manager, Customer Activation & Onboarding.

Requirements

• Worked asynchronously as part of a fully-remote, distributed team
• Are a natural cross collaborator
• Harbor an extreme attention to detail
• Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• Have the ability to manage multiple priorities
• Are always thinking about how to balance scale with customer experience
• Have previously worked in a customer success or customer-facing project management role
• Can articulate why professional services can speed time-to-value

Responsibilities

• Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
• Tailor new and existing customer onboarding enablement for your region
• Work with our customers in EMEA

Preferred Qualifications

• If you used tools like Salesforce, Asana, Rocketlane and Slack
• Understand how dbt can positively impact a customer’s day-to-day

Benefits

• Unlimited vacation time with a culture that actively encourages time of
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for: Home office setup
• Learning and development
• Office space