Onboarding Manager

Summary

Join Figma's growing team as an Onboarding Manager, partnering with major clients to ensure their seamless integration and success. You will lead clients through a defined onboarding process, collaborating with various teams (Sales, Marketing, Product Support) to deliver exceptional experiences. This role involves managing onboarding timelines, reporting on key metrics, developing training resources, and acting as a trusted advisor. The position is full-time, based in Berlin or remotely in Germany, requiring 4-6 years of customer-facing experience with technical products and proven project management skills. Figma values diversity and inclusion, offering a supportive and evolving work environment.

Requirements

• 4-6 years of experience in a customer facing role working with technical products
• B2B SaaS experience with a technical product
• Proven project management skills and experience working with multiple customers concurrently
• Excellent oral and written communication skills
• Experience speaking to customers representing different personas across both function and seniority
• Consultative approach; ability to navigate complex business needs and technical requirements
• Written and spoken fluency in English and German

Responsibilities

• Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
• Partner closely with Account Executives to ensure smooth customer handoff experience
• Understand customer goals and successfully manage their onboarding timeline towards value
• Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process
• Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
• Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
• Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

Preferred Qualifications

• Experience using or working with Figma, or other UX/UI experience
• You embody our values and can thrive in a constantly evolving and growing environment
• Proven track record of adapting to new technologies and learning quickly

Benefits

This is a full-time role that can be held from our Berlin hub or remotely in Germany