Onboarding Manager

Summary

Join Printify's Merchant Success and Sales team as an Onboarding Manager and contribute to the success of high-growth merchants on the Printify platform. You will onboard, train, and educate new merchants, develop strong relationships, and provide guidance on platform usage and best e-commerce practices. This role involves managing a portfolio of high-volume merchants, identifying growth opportunities, and aligning customer expectations with the company roadmap. You will also assist in expanding Printify's presence in Vietnam. Success in this position requires a proven track record of goal attainment, experience in sales or customer success, and proficiency in English and Vietnamese. Printify offers a fully remote work opportunity within EMEA time zones, flexible work hours, a company-provided MacBook, and access to various professional development opportunities.

Requirements

• 2 - 3 years experience in Sales, Customer Success, or Account Management roles
• Proven track record of goal attainment
• Passion for technologies and eCommerce
• Experience in the software and/or technology industry, and/or Print on Demand industry
• Experience with analytics and business Intelligence tools is preferred, with CRM required
• Proficient in English and Vietnamese
• Technical aptitude to quickly learn new technologies
• A team player with focus and determination for professional growth and goal attainment
• Someone who handles adversity with poise and polish - you can turn a situation around to make a client feel heard and well-positioned for success
• Ability to get things done
• Living in Vietnam

Responsibilities

• Deliver on the growth and retention goals of the portfolio of your merchants
• Onboard, train, and educate new merchants on the use of the Printify platform
• Successfully managed the portfolio of high-volume merchants by developing and maintaining long-term business relationships
• Provide merchants with guidance on how to effectively use the Printify platform, best e-commerce practices, and the industry trends to help them achieve their long-term business goals
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Coordinate with other teams to expedite the resolution of customer challenges and complaints to maximize satisfaction
• Retain the merchants, and identify growth opportunities within the managed portfolio
• Assist merchants with long-term planning and provide solutions that enable growth
• Align the customer expectations and needs against the company roadmap
• Assist in activities that increase Printify’s presence among Vietnamese merchants

Preferred Qualifications

Experience with analytics and business Intelligence tools

Benefits

• Opportunity to work fully remotely within EMEA time zones
• Start your workday anywhere between 7 AM and 11 AM. As long as the job is done and you’re happy and healthy, you can adapt your workflow
• Apple MacBook laptop as your standard work equipment, covered by Printify
• Access to mentorship, internal meetups, and hackathons both on-site and online
• Health insurance or health insurance budget depending on your location and contract type