Client Onboarding Manager

Summary

Join Avetta as a Client Onboarding Manager and lead successful onboarding campaigns for our SaaS platform. You will drive revenue by managing supplier registration launches, collaborating with clients and internal teams, and ensuring desired outcomes. This role requires strong communication, project management, and client relationship skills. You will work directly with clients to gather supplier data, coordinate communication plans, and train users on our product. If you reside within 30 miles of an Avetta office, you will follow a hybrid work schedule. The ideal candidate has 2-3 years of experience in customer onboarding and fluency in Portuguese. A bachelor's degree is required.

Requirements

• 2-3 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles
• Portuguese language skills are required (native proficiency is ideal)
• Work experience within the LATAM region
• Candidate must display high energy, high passion level, determination, and perseverance
• Bachelor’s degree

Responsibilities

• Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert
• Support our clients on-site and in their systems as needed
• Assist client stakeholders on gathering their supplier list from various ERP systems in the appropriate format including all required data
• Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier list
• Collaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliers
• Coordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomes
• Assist client stakeholders in implementing good change management best practices within their business’ policies and procedures
• Coordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API
• Disseminate critical client-specific information to internal teams
• Generate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps
• Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback
• Handle customer escalations and maintain regular reporting updates
• Collaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch

Preferred Qualifications

• Trilingual skills in English, Portuguese and Spanish are preferred
• Sales experience or experience with long sales-cycles is a plus, but not required
• Candidate must display comfort level with working with and committing to aggressive goals
• Professional phone presence and excellent communication skills are required, both written and verbal
• Ability to work independently and as part of a team
• Able to work in fast-paced, self-directed entrepreneurial environment
• Excellent time management skills
• Strong Decision-making, problem resolution, and creative thinking skills
• Able to multi-task the activities with shifting priorities
• 2+ years of CRM (Salesforce.com) experience
• Experience with Microsoft Office suite of products
• Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team
• Project Management certification or training is a plus

Benefits

• Health, Dental, and Vision Insurance
• 401(K)
• Paid Time Off