Onboarding Manager, Product Trainer

Summary

Join Pallet, a San Francisco-based logistics company, as our Onboarding Manager/Product Trainer! This role involves extensive travel to customer warehouses to provide training and support on our TMS and WMS. You will work closely with customers, design engaging training materials, and collaborate with internal teams. The position requires 1-5 years of experience in a similar role within a SaaS company and a willingness to travel approximately 50% of the time. We offer a dynamic work environment, ample growth opportunities, and a comprehensive benefits package.

Requirements

• 1+ years experience as an Product Trainer, Onboarding Specialist, Customer Education Specialist, Customer Enablement or Solutions Consultant at a rapidly growing SaaS company
• Experience building and performing live training sessions both virtually and in person
• Experience producing videos, writing clear documentation, and designing engaging self-paced content
• Move quickly to adapt to cutting-edge technology
• Excited to travel ~50% annually by plane
• Live near a major airport hub

Responsibilities

• Work one-on-one with customers to seamlessly onboard them to Pallet
• Lead remote and onsite group training sessions to help customers realize the full value of Pallet
• Design and produce engaging materials like videos, self-paced courses, and PDF documents
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues

Benefits

• Health, Vision and Dental benefits
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Yearly learning and development stipend
• Commuter benefits if you live in SF
• Fully covered uber ride home if you ever have to work late in the office
• Remote office home stipend
• Monthly happy hours; our last one was a Golden Gate Park BBQ
• Company paid dinners on Tuesdays and Thursdays in the office
• Annual Company Offsites; our last one was in Sonoma Wine Country