Trainer for Promotional Products

Summary

Join iPromo, a Top 100 distributor and Inc. 5000 Fastest Growing Company, as their Training Coordinator! In this role, you will be responsible for training new and existing employees on company processes, procedures, and systems. You will enhance the existing training program by developing new courses and programs, collaborating with department heads to identify training needs. You will also maintain the company's Learning Management System (LMS) and gather employee feedback for continuous improvement. This position reports to the Director of Operations and offers the opportunity to contribute to the growth of a successful company.

Requirements

• Experience in training remote employees
• Excellent knowledge of the PROMOTIONAL PRODUCT Industry, pricing, ordering process, vendors
• Experience developing, documenting, and executing training courses
• Experience organizing and presenting in a clear, concise and engaging format
• Excellent critical thinking and problem-solving skills
• 5 years of industry experience
• 2 years of experience as a trainer
• Experienced with CRM/ERP systems (CommonSku, Salesforce, Facilis)
• Experienced with Learning Management Systems (LMS)
• Microsoft Office applications – Specifically Outlook, Teams, Mail, Calendar, One Drive, Excel, Word and PowerPoint

Responsibilities

• Train all new employees within the following departments: Sales, Sales Support, Program Support, Designers/Artists, Operations
• Provide remedial training to employees who need additional help learning company processes, procedures and systems
• Update and enhance the established iPromo training program
• Document and organize all company training materials
• Update old training materials and create new training courses
• Maintain the iPromo Learning Management System (LMS)
• Gather feedback from employees that have completed the training program and use it for continual improvement of the company training program
• Onboard and educate new hires on the iPromo sales process
• Lead new hires through our on-boarding program
• Work with the sales leadership team to identify strengths and areas for development
• Leverage Facilis training for solutions and immediate impact
• Review and update iPromo U as a go-to source for training modules and information