Onboarding Manager, Product Trainer

Summary

Join Pallet, a San Francisco-based logistics company, as an Onboarding Manager/Product Trainer. This role involves extensive travel to customer warehouse locations to provide training and support on our TMS and WMS. You will work closely with customers, leading both remote and in-person training sessions and creating engaging training materials. Collaboration with engineering, design, and sales teams is key. This position offers ample opportunities for career growth within a rapidly expanding company. The role requires approximately 50% travel and experience in a similar role within a SaaS company.

Requirements

• 1-5 years of experience
• 2+ years experience as an Product Trainer, Onboarding Specialist, Customer Education Specialist, Customer Enablement or Solutions Consultant at a rapidly growing SaaS company
• Experience building and performing live training sessions both virtually and in person
• Experience producing videos, writing clear documentation, and designing engaging self-paced content
• Ability to move quickly to adapt to cutting-edge technology
• Willingness to travel ~50% annually by plane
• Live near a major airport hub

Responsibilities

• Work one-on-one with customers to seamlessly onboard them to Pallet
• Lead remote and onsite group training sessions to help customers realize the full value of Pallet
• Design and produce engaging materials like videos, self-paced courses, and PDF documents
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues

Benefits

• Health, Vision and Dental benefits
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option
• Yearly learning and development stipend
• Commuter benefits if you live in SF
• Fully covered uber ride home if you ever have to work late in the office
• Remote office home stipend
• Monthly happy hours
• Company paid dinners on Tuesdays and Thursdays in the office
• Annual Company Offsites