Senior Solutions Architect

Summary

Join Docker's rapidly expanding team as a Sr. Solution Architect! In this high-impact role, you'll work with a team to deliver exceptional results to enterprise customers and partners. You will ensure successful adoption of the Docker platform, aligning with customer business objectives. This role involves close collaboration with Customer Success, Sales, Engineering, and Product Management. You'll be responsible for customer onboarding, needs discovery, technical presentations, and advocating for product enhancements. The ideal candidate possesses extensive experience in application development, DevOps, container technologies, and customer relationship management.

Requirements

• Experience developing collateral to assist customers with best-practice adoption
• Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement
• Experience in managing customer relationships at the technical and business level
• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person
• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis
• Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.)
• Ability to solve technical problems and translate customer experience to actionable feedback for engineering
• Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, DORA metrics, etc.)
• Experience with Docker containers and the container ecosystem
• Experience with Docker Desktop or other Docker products
• Experience in Linux and Windows administration
• Experience with WSL2/HyperV
• Ability to travel to customer locations
• Experience with infrastructure layers such as networking, storage, security, and operating systems

Responsibilities

• Work with a team of solution architects that deliver high levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value
• Work closely with Customer Success Managers to help customers be successful with Docker
• Determine customer implementation needs and recommend best practices to implement Docker products
• Assist clients with onboarding to their Docker Products leveraging best practices, and integrating with their existing infrastructure and IT practices
• Present and discuss application development topics using Docker products including Docker Desktop with Developers
• Write application code as part of demos and workshops
• Present on topics related to Docker and DevOps, and demonstrate key features and capabilities
• Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate
• Meet virtually or in person with your customers
• Advocate for product enhancements with Engineering & Product Management to solve customer challenges
• Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap
• Coordinate critical support issues and provide context and continuity across different teams that interface with your customers
• Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners
• Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment

Benefits

• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country