Remote Onboarding Solutions Architect
Grafana Labs
π΅ $93k-$112k
πRemote - United Kingdom
Please let Grafana Labs know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our Professional Services team as a Customer Onboarding SA to pioneer the new transformational position of Onboarding Solutions Architect. Your impact will be highly visible and undoubtedly positive.
Responsibilities
- Provision licenses for new customers
- Directly implement Grafana functionality during customer onboarding
- Be responsible for full activation within 90 days
- Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales
- Teach training sessions using our standard content
- Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers
- Document and share customer success and intervention stories
- Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
- Have deep observability expertise in order to implement, train and troubleshoot with our customers
- Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
- Work with the team to enhance customer documentation and create internal enablement material
- Effective in understanding business needs and distilling the information into business and technical requirements
- Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
- Be a strong advocate for adherence to standards and best practices
- Stay current on Grafana Labs, observability, and related technologies
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Please let Grafana Labs know you found this job on JobsCollider. Thanks! π