Onboarding Specialist

Summary

Join Trax Retail as a fully remote Onboarding Specialist, based in Central America or Mexico. This role focuses on onboarding new app users and retail representatives, ensuring their successful integration. Responsibilities include working with the project team, sourcing candidates, conducting interviews, providing training, and managing rep assignments. The ideal candidate possesses excellent communication skills, experience in onboarding or similar roles, and proficiency with CRM/ATS databases. Availability to work weekends is mandatory. Trax Retail offers a competitive compensation package and a culture that values inclusion and professional growth.

Requirements

• Availability to work both Saturdays & Sundays is required
• Excellent verbal and written communication skills, with an Advanced English level
• Great ability to follow up and manage multiple tasks at the same time while working independently
• Experience in onboarding processes or in similar roles
• Experience with CRM / ATS / clients or candidates datatabases
• Ability to work with sensitive and confidential information
• Strong organizational and time management skills

Responsibilities

• Work with the project team and leads to understand hiring needs
• Source and interview candidates from various channels
• Introduce and onboard vetted rep candidates to the Survey Merchandiser app
• Ensure the new reps are set up for success by providing appropriate training
• Assign reps to projects and manage attendance
• Troubleshoot any issues as needed, working with the support team where necessary

Benefits

• Full time positions with the potential for overtime
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development