Onboarding Specialist

Summary

Join Codecademy as a Codecademy Teams Onboarding Specialist and play a crucial role in enhancing our digital presence and improving customer engagement. Reporting to the Director of Product Marketing, you will focus on inbound leads, answering questions, and providing onboarding support to improve conversion rates from trial to paid subscriptions. This role involves collaborating with various departments to ensure a seamless onboarding experience, tracking key metrics, and providing feedback for process improvement. The ideal candidate possesses excellent communication and customer service skills, along with experience in a similar SaaS or tech environment. Codecademy is a remote-friendly company committed to diversity and inclusion.

Requirements

• Minimum 2 + years of experience in a similar role, preferable in a SaaS or tech environment
• Excellent written and verbal communications skills
• Strong customer service and relationship-building skills
• Ability to work independently and as part of a team
• Proficiency in CRM systems and other relevant software tools

Responsibilities

• Engage with inbound leads to understand their needs and provide tailored onboarding support
• Answer questions and provide detailed information about Codecademy Teams products and services
• Focus on improving the conversion rate from trial to paid subscriptions by offering exceptional onboarding support
• Collaborate with marketing, IT, and customer service departments to ensure a seamless onboarding experience
• Track and report on key metrics related to onboarding and conversion rates
• Provide feedback to the product and marketing teams to improve the onboarding process and customer experience

Preferred Qualifications

• Personally Accountable for Team Success
• Confident Achievers
• Intellectually Curious
• Adaptable, Agile & Resilient
• Customer First

Benefits

Remote work, flexible hours