Onboarding Specialist

Summary

Join MBO Partners as a Client Services Onboarding Specialist and play a key role in ensuring a seamless onboarding experience for independent contractors working with our enterprise clients. You will be responsible for managing the onboarding process, providing consultative support, and serving as a liaison between talent, program specialists, and account management. This remote position requires strong communication, organizational, and problem-solving skills, along with experience in business process, customer service, or human resources. MBO offers a competitive salary, excellent benefits, and a flexible work environment. If you thrive in a fast-paced environment and are passionate about driving results, this is the perfect opportunity to contribute to the future of work.

Requirements

• Bachelor’s degree or equivalent experience (Business, Psychology, Human Resources, Communications, Economics, Finance, or related field)
• A minimum of 3 years of experience working in business process, customer service, human resources, or operations
• Strong operational and organizational skills with proven attention to detail
• Ability to quickly comprehend new concepts and drive them through to execution
• Comfortable navigating different POVs and assisting independent contractors/Talent with the adoption of changes required to achieve their Client's business objectives
• Strong strategic written and verbal communication including the ability to confidently deescalate concerns with Talent and Client
• Proven ability to manage multiple critical priorities simultaneously to complete process workflows
• Should be a self-motivated, resourceful team player with strong interpersonal skills and confidence
• High degree of responsiveness, excellent time management skills, and works with a sense of urgency
• Great customer service and analytical skills with ability to easily relate concepts to clients’ environment and connect the bigger picture
• Positive, professional & friendly demeanor
• Good stress tolerance and ability to maintain composure under pressure
• Takes responsibility/ownership of both positive and negative outcomes

Responsibilities

• Conduct personalized advisory onboarding calls with independent contractors and assist with “Best Fit” program determination relative to specific enterprise program and MBO operational requirements to ensure efficient and timely completion of all onboarding processes
• Serve as the liaison between the Talent, MBO Program Specialists, and Account Management to create and sustain a differentiated client experience through operational excellence
• Navigate the complex enrollment and compliance requirements associated with engagement of a contingent workforce for our large enterprise client programs
• Lead Talent interactions related to onboarding processes on a regular basis (phone calls, video conferences)
• Report weekly to enterprise stakeholders on enrollment statuses to isolate any issues or inconsistencies and proactively address delays
• Guide client hiring managers on MBO’s onboarding processes, time and expense capture systems and best practices
• Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for the Talent and Clients including problem solving for long term impact and process redesign
• Facilitate MBO program requirement changes and assist with escalations to continually improve efficiencies and client satisfaction
• Participate in the full life cycle of the MBO Client Services including both the Onboarding Specialist and Program Specialist roles

Preferred Qualifications

JobDiva, VMS, ATS, Background Screening system experience

Benefits

• Remote work environment
• Competitive base salary with opportunities for growth and development
• Excellent medical, dental, and vision plans designed to support healthy lifestyles
• 401(k) retirement plan
• Flexible Time Off – take time when you need it
• Bonus opportunities
• Wellness allowance
• Culture based on trust, feedback, communication, success and fun