Onboarding Specialist
Pallet
π΅ $70k-$80k
πRemote - United States
Please let Pallet know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Pallet, a San Francisco-based logistics company, as an Onboarding Specialist! This role involves extensive travel to customer warehouses to provide training and support on our TMS and WMS. You will work closely with various teams, designing engaging training materials and troubleshooting customer issues. The position requires 50% travel and 2+ years of experience in a similar role within a SaaS company. We offer a dynamic work environment, ample growth opportunities, and a comprehensive benefits package.
Requirements
- 2+ years experience as an Onboarding Specialist, Product Trainer, Customer Education Specialist, Customer Enablement or Solutions Consultant at a rapidly growing SaaS company
- Experience building and performing live training sessions both virtually and in person
- Experience producing videos, writing clear documentation, and designing engaging self-paced content
- Move quickly to adapt to cutting-edge technology
- Excited to travel ~50% annually by plane
- Live near a major airport hub
Responsibilities
- Work one-on-one with customers to seamlessly onboard them to Pallet
- Lead remote and onsite group training sessions to help customers realize the full value of Pallet
- Design and produce engaging materials like videos, self-paced courses, and PDF documents
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues
Preferred Qualifications
1-5 years of experience
Benefits
- Health, Vision and Dental benefits
- Flexible PTO
- Life Insurance and Accidental Insurance
- Short-Term Disability Coverage
- Generous salary and equity for all staff
- 401k option
- Yearly learning and development stipend
- Commuter benefits if you live in SF
- Fully covered uber ride home if you ever have to work late in the office
- Remote office home stipend
- Monthly happy hours
- Company paid dinners on Tuesdays and Thursdays in the office
- Annual Company Offsites
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Please let Pallet know you found this job on JobsCollider. Thanks! π