Onboarding Specialist

Summary

Join Verusen as an Onboarding Specialist and become an integral part of the Onboarding Team, dedicated to assisting customers in transferring and transforming their data into the Verusen platform. You will lead customers through the functional and technical aspects of onboarding, acting as the project manager and ensuring on-time completion. Responsibilities include utilizing dbt and SQL for data transformation, conducting QA, assessing functional requirements, and designing automated data transfer solutions. You will also support pre-sales processes, engage with customers on additional data sources, and develop product expertise. The role requires 1-3 years of experience as an enterprise software consultant or business analyst, strong technical analysis skills with SQL, and familiarity with various tools and systems. Verusen offers competitive compensation, excellent benefits, a great work-life balance, and a commitment to diversity and inclusion.

Requirements

• 1-3 years of experience as an enterprise software technical product implementation consultant or business analyst
• Experience assessing requirements and capabilities of EAM or ERP softwares (SAP, Oracle, Maximo, Infor, etc.)
• Strong technical analysis of data with SQL and customer systems architecture for data ingest and transformation
• Familiarity with tools/systems including dbt, jira, gitlab, snowflake, databricks
• Ability to manage multiple projects including timelines, resource management, and competing priorities
• Ability to lead conversation with customers and present product concepts, strategy, and vision
• Ability to adapt to fast-moving and changing environment as the team and our product grows

Responsibilities

• Serve as the functional lead on customer onboardings, responsible for working with the customer to transform, load and map their data into our dev and prod environments
• Utilize dbt and SQL to map and transform customer data to the Verusen platform schema
• Advocate for the customer, serve as project manager on onboardings, drive projects to an on-time completion, and work cross-functionally to continuously improve our internal operations
• Conduct QA of data and configuration during an onboarding by conducting unit test cases and developing and running SQL pre and post transformation queries for data validation
• Assess functional requirements with the customer and serve as project manager through the design and implementation of automated data transfer solutions, including cloud connectors, on-prem connectors, and python scripting
• Assist with the design of automated data transfer solutions including cloud connectors, on-prem connectors, and python scripting
• Engage with the customer in later phases to lead efforts around additional data sources, plants, etc
• Support the pre-sales process by facilitating the discovery of functional and technical data requirements
• Work with the sales engineer by conducting data transfer conversations with the customer’s IT team, including automated data feed options
• Ingest subsets of customer data and transform to a schema utilized for data analysis
• Act as the primary point of contact once the customer deal has been signed to begin the kickoff process for data onboarding
• Develop a comprehensive understanding of our enterprise software platform, its features, and its benefits
• Utilize product knowledge to lead customer conversations during the onboarding phase around customer needs and wants for the Verusen platform
• Understand how our product utilizes customer data to assess customer data capabilities to match our own software requirements
• Work closely with the product and engineering teams around data gaps, feature requests, and customization needs

Preferred Qualifications

Knowledgeable of and experience in Supply Chain or Inventory Management

Benefits

• Competitive compensation
• Excellent benefits including medical, dental, vision, 401K and flexible PTO
• Great work-life balance
• Learning from the best - passionate co-workers and a hands-on and engaged leadership team
• Great colleagues and a social working environment
• Work that matters
• Commitment to Diversity and Inclusion